Author

Stacey Oliver-Knappe

Stacey Oliver-Knappe is owner of The Customer Service Gurus in beautiful Orlando, Florida, the hospitality capital of the world. For 20 years, Stacey has delivered exceptional customer service and developed an innovative customer service training program that empowers employees and delights customers. Through her consulting business, she has worked with a cross section of industries, and organizations of all sizes, from as small as 4 to as large as 20,000. She believes most employees will do the right thing, when they have been invested in to learn the right thing.